Credit card: In order to pay by credit card, you will be required to enter your credit card number with the date of expiry once you reach Checkout. We accept Visa and MasterCard. If you would like more information concerning our secure payment method, please read the Security & Privacy section. If you are not comfortable making a payment online, you can reach us by phone (at 1-866-627-3178) or by fax (at 450-420-1447) and use your credit card that way.
We do perform screening checks for all credit card transactions. Please make sure your address and phone number match those associated with your credit card statement in order to avoid any delays. The majority of the orders can be processed and confirmed the same day. If we have questions or need a confirmation, we will contact you.
Certified check or money order: It is also possible to pay for your order with a certified check issued by your Canadian or U.S.A. bank, or via money order, either domestic money order issued by Canada Post or international money order from USPS. You can choose this method directly during the online payment process. Your item will be reserved for up to 5 days prior to arrival of your certified check or money order. One week following receipt of your certified check or money order, your order will be shipped out. This payment method is only available for shipping addresses in Canada and in the U.S.A.
Paypal: It is also possible to pay via PayPal. You can choose this method directly during the online payment process. Please note that payments made through Paypal are processed immediately, even if we can’t ship immediately (because the item is out of stock for example). If you would like to be charged only when we ship your order, we suggest paying directly via Credit Card instead of PayPal. If this is a special order, please contact us via our support center, call us at 1-866-627-3178 or send a fax to 450-420-1447 indicating your order. Once your purchase has been accepted, you can proceed with your payment. If you have any problems with this procedure, a message will follow from RobotShop explaining how to pay your order via PayPal.
Wire Transfer: It is also possible to pay by bank transfer. You can choose this method directly during the online payment process. Your products will be reserved for 5 days waiting for your bank transfer. Transaction fees (20$) are applicable with this payment method for all orders under 500$.
Purchase Orders: Purchase orders are only accepted for American, Canadian and European Schools and governments. The Purchase Order needs to be on the school letterhead and signed by the purchasing department with an official purchase number on it. You may send it by fax at 450-420-1447. Terms: 30-day net. We reserve the right to refuse or cancel any Purchase order in cases where an account has an outstanding balance.