RobotShop Support: Security & Privacy

RobotShop insists on reassuring you about the security of our transactional Web site. All payments made on our site by credit card are processed via proven tokenization techniques by CyberSource.

CyberSource uses payment tokenization eliminating payment data and ensuring that your sensitive personal information isn’t compromised during a security breach.

All information sent to your bank, such as your credit card number, are also encrypted according to industry standards. To ensure client confidentiality, CyberSource will never sell, rent or divulge any of the personal information taken from the transactions to any entity other than RobotShop and your bank, in the case of any disagreement concerning your transactions. RobotShop would also like to assure you that any personal information gathered in the membership section is subject to strict confidentiality. RobotShop also engages itself to never disclose any information concerning its customers to third parties.

Email Address:

When you place an order at RobotShop, your email address is also collected in order to send you a copy of your invoice and a tracking number during delivery of your purchase. This email address is also conserved in our database in order to serve you better. If you also register for the RobotShop newsletter, your email will also be used to send you the monthly RobotShop news.

Cookies:

To improve your online experience with RobotShop, the majority of our pages use ‘cookies’. These cookies can in no way divulge personal information and can not be used to deliver or activate a virus. The cookies provide us vital information on navigation, purchase statistics, entry and exit pages on our website, origins of user traffic, etc. This information allows RobotShop to optimize our internet activities to better serve you.

Although the majority of websites on the Internet use cookies, you can disable them in your browser. Be aware that if they are disabled you will not only have problems browsing the RobotShop Website, but also have problems browsing the internet correctly.