hi,
i just assembled a robotic arm edge and in process the blue wire from m2 came lose and of course, m2 is not functional.
I have ordered a replacement m2, however I have 2nd issue and that is the m1 makes noise, but the gripper doesnt move.
to summarize:
m1 makes sound, but doesnt move.
m2 makes no sounds or movement.
m3, m4 & m5 are fine.
question is:
does m2 affect m1? or is m1 completely powered by m1?
just want to make sure i dont have a secondary problem with my gripper.
Hi,
We are sorry to hear that you are having problems with your Robotic Arm Edge you purchased from RobotShop. To help troubleshoot and resolve this issue in a timely manner, we suggest that you contact the manufacturer directly at 310.515.6800 or [email protected].
They have asked that customers contact them in order to make sure that the issue experienced is caused by a defective product before we proceed with an exchange. Rest assured that we would like you to have a functional product in a timely manner and the manufacturer is there to help. In many cases, after a few tips, products behave as they should and do not require an exchange under warranty.
If you have not received a reply from the manufacturer within the next 48 hours, please contact us again through our support center (here) and we will gladly contact the manufacturer in order to help or proceed with the replacement of your product.
If the manufacturer determines the product is defective or needs to be replaced, please kindly inform us (including the transcript of the manufacturer’s response) and we will be more than happy to help you replace your product. Please note that the manufacturer may also proceed with replacing products or replacing defective parts directly.
Please do not hesitate if you have any questions.
Sincerely,
