I see the robot shop sells the black key for the litter robot. Does it include the spring assembly?
The new version of the Litter-Robot doesn’t have the internal shield which make the spring useless.
This is why the Black Key doesn’t come with a spring anymore.
If you’re having trouble resetting the spring, you may follow this guide here: https://www.youtube.com/watch?v=RFdIfriScrM&t=
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Our spring disappeared. Any ideas on how we can get a replacement?
Hi,
If you have the old version of the globe, this includes the Internal shield.
It has been determined by the manufacturer that the Internal Shield was an unnecessary feature that creates confusion and functional issues when not affixed properly. Because of these issues, it has been retired from production.
Instead, you will find a beige plug in your globe, note that this will not affect the functionality of the product.
This mean you may remove the internal shield and install the beige plug instead, it doesn’t require the spring to be in the black key: https://www.robotshop.com/en/beige-key-plug-litter-robot-iii-open-air-globe-assembly.html
I hope this helped you.
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