Hello,
I have a problem since this morning with my litter robot 3.
The blue light is flashing fast (4 flashes per second).
I tried to clean every part about DFI problems but it remains and no button works. Every time I unplug replug it, the blue light blinks the same way.
Can you help me ?
Best Regards,
Wilfried
Hello @Kyrael ,
We are sorry to hear that you are having trouble with your Litter-Robot.
Please provide us with your order number or a copy of the invoice.
If the cleaning of the DFI sensor didn’t fix the issue then the sensor will need to be replaced.
Awaiting your reply.
Sincerely,
Hello Ebram,
Here the order number : 1245160
Yes I tried clean DFI sensor but nothing works.
Just to be sure, a low blinking blue light (one flash per second) means the DFI sensors is active and a fast blinking blue light (4 flashs per second) means the same ?
I have a fast one.
Thanks,
Best Regards
Hello @Kyrael ,
Thank you for your reply.
If the blue light is blinking and the waste drawer is empty and the sensor has been cleaned properly but the issue persists, then the sensor has gone defective and needs to be replaced.
Your robot is under warranty so we will send you a new DFI sensor.
Please provide us with the following:
1- Shipping address.
2- Phone number.
3- Serial number located on the back of the robot.
You can send us these details via private message for more secuirty.
Awaiting your reply.
Sincerely,
Hello @Kyrael ,
Thank you for your reply.
Very well, we will forward you now to our replacement department to carry on with the process.
You will be contacted shortly via email with further details about the shipping.
Have a lovely day, stay safe.
Sincerely,
