I have reported a fault, took me nearly 3 weeks to get someone agreeing that item needed to be sent back, and today case was closed, no communication or explanation, have faulty item. Can you please provide me explanation on what to do with this item that is not working? If I don’t have a resolution today I will open a dispute claiming my money I paid for faulty good.
Hello @Natcastro_733,
Thank you for your reply.
The case isn’t close, we just forwarded it to our internal support system so that the repair department can proceed with the repair process.
You shall receive an email shortly today with further instructions.
Sincerely,
1 Like
I’m sorry Ebram, it shows transferred from you to another team, and on the other team they closed it this morning so it’s what is showing on my screen. Case closed.
Hello @Natcastro_733,
Thank you for your reply.
You should have received an email from the repair department by now to this email:
n********[email protected]
Please check the inbox and spam and let us know if you still haven’t received it.
Awaiting your reply.
Sincerely,