Replacement Department: How to contact you? Litter Robot 3: Does not Cycle. Flashing Blue light, if I press Reset, fast flashing Yellow light

Hi, may I kindly ask how I can contact the “Replacement Department”?

I have already privately messaged your Community Support Representative here. The DFI Lens is on your website, but the 3 sets of pins are not.

I also have some questions about shipping options (and whether it’s direct-to-home delivery) when your Replacement Department sends them. Will you ship it from either Japan or the U.K. depending on customer location?

Thank you.

PS: I have already given my LR3 Serial Number, shipping address, and email/contact to the private message with your Community Support Representative. Thank you.

We will transfer this request directly to our internal support and they will reach out to you via email.