Hello I just received my litter robot 3 and I am trying to connect it on the app. I followed the instructions, I held for 3 seconds the empty and cycle buttons then the power light became blue but almost instantly became red. I contacted the litter robot support, they told me there is certainly a problem with circuit board.
Can you help me with that please?
Hello @Valaris ,
Welcome to RobotShop community.
We are sorry to hear that you are having trouble with your Litter-Robot.
Please provide us with your order number or a copy of the invoice.
We also need you to unplug the robot for a few hours then plug it back in and try to connect the robot to the app again.
Awaiting your reply.
Sincerely,
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My order number is 1286336. Ok I’ll do as you say and try again later then. I’ll come back to you after I tried again. But what if it still does not work after that, will you send me another circuit board for me to replace it?
Hello @Valaris ,
Thank you for your reply.
Yes, if the issue persists, the circuit board will need to be replaced so we would send you a new one under the warranty.
Awaiting your feedback.
Sincerely,
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Hello @Ebram ,
I unpluged my litter robot the all night and tried it again this morning. Still the same issue 
Then I think you might need to send me another circuit board. Or maybe is there something else I can try ?
Hello @Valaris ,
Thank you for your reply.
In this case, the Wi-Fi module has gone defective and needs to be replaced so we will send you a new circuit board to fix the issue.
This video will show you how to replace it:
Please provide us with the following:
1- Shipping address.
2- Phone number.
3- Serial number located on the back of the robot.
You can send us these details through a private message for more security.
Awaiting your reply.
Sincerely,
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Perfect, thank you, on which email can I send you those informations?
Hello @Valaris ,
Thank you for your reply.
Very well, we will forward you now to our replacement department to carry on with the process.
You will be contacted shortly via email with further details about the shipping.
Have a lovely day, stay safe.
Sincerely,
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Hi @Ebram,
Just following up to you, I received well the new board circuit, I replaced it and it’s working great! Thanks again for the help 
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Hello @Valaris ,
Thank you for the follow-up.
We are glad to hear that the robot is working properly now.
Feel free to contact us again if you need further assistance.
Sincerely,
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