Hello, I hope someone can help me, I am pretty desperate! I’ve had my beloved Roomba 620 for two and half years. It was bought in Italy and it came to me all the way to the U.S. nine months ago. It’s been working perfectly until two days ago, when my cat peed on it. I looked online and followed the instructions as to what to do in case the Roomba gets wet - I removed the battery so that I could let it dry. However, both the battery and its lodging were PERFECTLY dry! I let the Roomba “rest” all day and all night long upside down, so that any liquid would hopefully come out from the power button area. I then reassembled it and the power button is lit and green. It seems to have no problem charging on the home base. However, when I push it, nothing happens. Actually, a few hours ago my husband moved it out of the base and pushed the button, and the Roomba did start but only for a few seconds, then it stopped and the power button light went out. I put it back onto the home base and it lit up again and turned green, but it just will not start again.
If I move it away from the base, it will speak saying “Move Roomba to a new location” but the volume is very low and can hardly be heard. I also tried to move the home base to a new location and nothing different happens.
I really want to keep THIS Roomba both because it was a Christmas gift and because I I cannot afford to buy another one right now.
What is wrong???
Please help…
Thanks,
Stefania
Hi, It seems that the motherboard will have to be replaced. Did you buy the robot with RobotShop?
Please contact us trough our support center. HERE
No, as I said it was bought in Italy.
I am looking for local repairers and nobody seems to repair Roombas. I am going to call iRobot and ask them what I need to do.
Thanks.
[font=Helvetica Neue, Helvetica, Arial, sans-serif][size=4][highlight=#fbfbfb]Josué, would RobotShop be able to repair my Roomba? What would I need to do - ship it somewhere? And what would be the cost?[/highlight][/size][/font]
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Stefania[/highlight][/size][/font]
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Josué, [font=Lato, Arial, sans-serif][size=4][highlight=#ffffff]I dismantled the Roomba so as to clean all of its parts, including the motherboard. Thanks to the protective sheet, the motherboard was only a little bit wet but some contacts are oxidised. I suppose that’s not my cat’s fault but this happened over time, or? I cleaned every part with a dry cotton swab as accurately as I could, then reassembled it. I pressed the power button and the Roomba started!!! I was so excited!!! I put it back to the home base for an hour or so and then went to check on it. However, this time I had to press the power button several times before it started, and only after removing it from the home base. Unfortunaely it won’t really go anywhere now. It moves back and forth, more or less, in a short space and does not go all over the house like it is supposed to. What now??? I also cleaned the sensors, so I don’t understand what this new problem can be now (besides having to push the button repeatedly for the Roomba to start and only after removing it from the home base). Any ideas?[/highlight][/size][/font]
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[font=Lato, Arial, sans-serif][size=4][highlight=#ffffff]I love my baby and I cannot afford another one right now…[/highlight][/size][/font]
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[font=Lato, Arial, sans-serif][size=4][highlight=#ffffff]Please help…[/highlight][/size][/font]
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[font=Lato, Arial, sans-serif][size=4][highlight=#ffffff]Stefania[/highlight][/size][/font]
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Josué, do you think RobotShop can repair my Roomba although it was not bought at this store?
Stefania
Hi,
We are sorry about this issue and we understand your concern.
However, if your robot was not bough with RobotShop, we will not be able to repair it.
We really suggest you to replace the motherboard and verify if there are some wires that could be corroded.
Dear All, here is an update on my problem. After the whole ordeal that I told you about here above, I cleaned all the sensors again, including the one under the front wheel, which I didn’t even know existed and it was very dirty indeed. Then I started the Roomba and… IT WORKED! It cleaned my entire apartment for over one hour and it did an excellent job! I was sooooo happy!!!
BUT! After it went back to the home base to recharge, the next time I tried to use it… NOTHING. The power button was lit but nothing happened. AGAIN. This time I was even more puzzled than before because it had run perfectly one or two days earlier!
Since then, it just does not start anymore and I noticed that, if I take it off the home base, the power button shuts OFF.
Could it be that the battery got damaged after all those charges, resets and recharges? I am kind of hoping that this might be the problem, because buying a new battery is the cheapest option out there.
What do you guys think? PLEEEEEASE share your thoughts before I decide to send it the only place in America (as far as I know) that repairs Roombas, and that’s in NH…
Thanks!
Stefania
