Pleo Dinosaurs

Help & Support Robot Parts
1

I ordered 4 of your Pleo dinosaurs from Amazon. When we received these items, 2 of them had battery packs that did not work. I contacted the seller via amazon asking for replacement battery packs or to exchange the entire dino and battery for a full replacement. The response I got back was instructions on just returning the items. I wrote back explaining I do not want to return for a refund, but that I wanted new battery packs or to exchange them. I have not received a response. Please advise.

Thank you,

~Krista Brockhoff

2

Good day to you,

In order for us to send replacements parts, you need to go through our support centre at the following address:
robotshop.com/ca/en/support.html/

Note that we are not the manufacturer of Pleo’s robots, if you bought it from another reseller on amazon we suggest either contacting them or contacting Pleo directly.

Sincerely,