I’ve had my litter robot less than a year, not big issues until now, I keep getting multiple over torque fault notifications and litter is low notification. I deep cleaned it but I didn’t help, it seemed weird to me the low litter notification because I have 3 cats and they don’t use all the litter so often, today I saw sometime it rotates in the wrong direction and is throwing out all the good litter. It’s also rotating slower and not finishing in the right position. What can I do to fix this?
We are sorry to hear that you are having trouble with your Litter-Robot.
To resolve this issue, please follow the steps in the attached video:
Red & Yellow blinking lights:
Red & Blue blinking lights:
If none of the steps in the video resolves the issue, please send us photos of the 3 sets of contact pins. Two are located on the base, and one is on the side of the cover. (Refer to the photo)
We will also need some additional information to open a file.
-Photo of the serial number located behind the base of the litter box.
-Order number. (PDF or photo of receipt for reseller clients)
-Confirmation of your postal address and telephone number.
Please send us these details in a private message for more security.
