Repeatably asking me to open dirt bin and slide button to on.
Restarts charging and when fully charged repeats asking to slide button to on.
Hi,
what is exactly the robot you are experiencing problems with? Is it a Neato XV or a Neato Botvac?
Thank you for responding.
On off switch on botvac80.
I thought I fixed the problem by totally turning off and turning back on. It worked for one run and again is asking to turn on slide button. It is in the on position.
We suggest you to try the following :
Enter the robot’s menu and select Support then New battery. Let your robot charges for 4 to 6 hours and try it again. This error is created when the robot is trying to recharge the battery, but it’s capacity is too low, therefore the robot thinks the switch is at the off position.
Please let us know how it goes.
When I press new battery, it says thank you and then returns to new battery. What should happen?
Exactly what happened. Let the robot charges for the next 4 to 6 hours and try it again. Let us know how it goes.
Ok, thank you.
It does not help. The only way I can get it to work is to shut down, recharge get one run and repeat.
Hi,
if your Botvac is under the first year and you have purchased it with us, please contact us via the support center and we will proceed with an exchange.
Sincerely,