Hi!
Today I’ve tried to register my refurbished Lavviebot S via PurrSong. The serial number under the top cover seems to be incorrect.
Serial number: LAV2-1621-83WU-P6JS
Order number: 1241902
Can you help me out? Thank you!!
Hello @lydialee ,
Welcome to RobotShop community.
We are sorry to hear that you are having trouble with your LavvieBot.
Does the app tell you that the serial number is already registered?
Awaiting your reply.
Sincerely,
1 Like
Yes it is. Saying “This device is already registered”
Hello @lydialee ,
Thank you for your reply.
Very well, we will ask the manufacturer to release the serial number from the old user’s account so that you can reuse it.
We’ll notify you once it’s done.
Sincerely,
Hello @lydialee ,
Thank you for your patience.
The serial number is now ready to be used again.
Please try the connecting process again and let us know if you have any further issues.
Awaiting your reply.
Sincerely,
1 Like
I have the same issue. The serial number: LAV2-1521-515Z-X324. Please help! Thank you.
Hello @cheetos ,
Welcome to RobotShop community.
We are sorry to hear that you are having trouble with your LavvieBot.
We will contact the manufacturer and ask them to fix this issue.
We’ll notify you once the serial number can be used again.
Sincerely,
1 Like
Hello @cheetos ,
Thank you for your patience.
The manufacturer is saying that the serial number isn’t associated with any accounts at the moment so please provide us with a picture of the label with the serial number to further investigate.
Also, please provide us with a screenshot of the error you are receiving on the app.
Awaiting your reply.
Sincerely,
2 Likes
Here are the screenshots of the serial number on the label as well as the error message on the app. Thank you!
Hello @cheetos ,
Thank you for your reply.
We have forwarded the pictures to the manufacturer to verify the issue and waiting for their return.
We’ll get back to you once we receive a reply from them.
Thank you for your patience.
Sincerely,
1 Like
Hello @cheetos ,
Thank you for your patience.
The manufacturer would like to contact you directly so please provide us with your email.
Awaiting your reply.
Sincerely,
1 Like
Hello @cheetos ,
Thank you for your patience.
The manufacturer is asking if you have used this same email to register to the robot or something else.
If you used a different one, please provide us with it.
Awaiting your reply.
Sincerely,
1 Like
Hello @cheetos ,
Thank you for your reply.
Very well, we will forward the new email to the manufacturer.
We’ll get back to you with an update shortly.
Sincerely,
1 Like
Hello @cheetos ,
Thank you for your patience.
Please try to connect to the app now and let us know if you have further issues.
Awaiting your feedback.
Sincerely,
1 Like