Hello,
I have a Neato XV received from your site one year ago. It doesn’t turn on anymore and doesn’t charge when connected to the dock. Could it be the battery already?
Thanks!
Hi AdelineG,
Please try the following:
1- Disconnect the batteries
2- Hold the “START” button for at least 30 seconds
3- Rotate the batteries and plug them in
4- Put your robot on the charging station
If the robot doesn’t turn on after few minutes, try this:
1- Install the Neato App on your computer ; neatorobotics.com/support/so … /step-one/
2- Once installed, connect your robot to your PC with a USB Cable
3- Your computer should detect your robot and it should turn itself on
4- If not, hold the “START” button for more than 30 seconds.
If it doesn’t work, usually the battery can last up between 1 to 2 years. Please let us know how it goes
Hello again,
Solution number 1 didn’t change anything.
Solution number 2 worked. The neato started. But after the first run and first charge it came back to the point were I can"t turn it on anymore.
I’ve bought another set of batteries, made the change. But no luck. After one cleaning session the robot won’t turn back on again (the green light is there, but no screen/no sound).
I have to do solution 2 again to “wake” it up.
Please advise, thanks.
Hi Adeline,
Please contact us on our support center with your order/invoice number for this robot.
We will proceed with an exchange or a repair, depending of the date of purchase.