Neato XV only cleans small area returns to base - no errors

Hi,

This started happening about a month ago - fires up on it’s schedule, cleans a small area within about 10 feet of the base, then returns. Maybe runs 3-5 mins. No errors on the LCD, and the batteries don’t appear to be low when it returns.

Looking for suggestions on what to try to resolve the issue…

Thanks!

Hi,

We suggest you to open the robot’s menu and select Support > New Batteries.
Then, Support > Shutdown.

Let the robot charge for the next 6 hours and then try to use the robot to another location.
Verify if the robot can clean between 30 to 60 minutes. If it prompts a low battery error before that, then you would need a new battery.

That seems to have fixed it. Thanks!

Looks like new batteries weren’t the solution - after a couple of days started doing the same thing again. :frowning:

Should I now try replacing the mainboard?