Neato xv 21- non responsive to hard reset

Purchased Neato xv 21 from Robot shop 2 yrs ago, purchased new batteries in spring from robot shop. Wasn’t used for last 2 weeks but was connect to charger, removed form charger for a few hours, now only 2 led at 10 &2 oclock showing. Have tried hard reboot with battery disconnect, rotate and 30 sec hold- did not resolve.

Have tried plug into usb, internet and 30 sec hold, still does not respond

any other suggestions for bringing back to life?

thanks

Hi, can you please send us a picture of the LEDs? It seems the problem you are experiencing is caused by the motherboard.