I’ve used the neato xv-12 vacuum for about 2 years. About a year ago it started acting very strange but consistently strange! When I press the button to start cleaning the vacuum cleans for exactly 15 seconds and returns to recharge. 10 minutes later it starts up again and every time it goes 6 inches turns to the left and stops and displays “it can’t find its way.” (there’s nothing in the way) When I re-aline and press start again it goes for 5 minutes and then needs to recharge again. It follows this same pattern every time. What should I do?
Kevin
Hi Kevin,
The problem you are describing seems to be caused by the batteries. Have you replaced your batteries since the purchase? Usually, the batteries can last up between 1 to 2 years.
The low cleaning time and the fact your robot seems to have problems with the laser sensor do indicate your robot may needs new batteries.
You can find new batteries for your robot here.