Hi, we have had our neato robot vacuum since September 2013. It has always worked well, until now. Now when it starts to clean it will only clean for two or three minutes and try to return to the charger. I have done a new battery cycle on the unit. But no good. I believe I have a full warranty on this. What should I do?
Hi,
Since you bought the robot, have you changed the battery?
We strongly believe that it is a battery problem. Normally batteries can last up to 2 years. Changing the battery might fix the problem.
You can find the Neato batteryhere. When you receive the new battery, you should do a ‘‘new battery cycle procedure’’ then charge it for at least 8-10 hours.
**Note that Neato batteries are covered for 6 months under Neato’s warranty. Because you bought your robot in 2013, your 6 months warranty is already past.