Hi!
I require your help regarding a problem I’m encountering.
Description:
My neato d3 tries to turn on. The motor ‘hums’ loudly but then gives up. It goes through this process 3 times before giving up and sending a ‘please reset’ message to the app.
It doesn’t move at all, just hums and then stops.
I’ve tried resetting it.
The battery is brand new.
Thank you so much in advance for your help!