Neato D3 moves from base and then errors out asking for a reboot

Help & Support Domestic Robots
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Neato Botvac D3 is having issues. It will pull away from the base about 12", and then go through three start-stop cycles of the vacuum and brush. It will then error out and ask for a reboot. I’ve even pulled the battery to no avail. It never turns like it used to when it was “checking surroundings.” Any ideas on what could be the issue?

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Hi @dervaria and welcome to our forum.

We are sorry to hear about the problem.

Is your robot bought from RobotShop?

If so, please give us your order ID.

Thank you.