Purchased the Neato Botvac last year and had been working well until recently. When I tried turning it on and getting it to clean the house, the following error code would repeatedly appear “please press okay to continue (3000)” and the robot would not move. I have cleaned the filters and sensors so wondering what is wrong with the Neato.
Thanks.
Hi Callie,
The laser sensor that measures distance to object is experiencing problems. We suggest you to make sure there’s nothing blocking the robot. Make sure the robot is flat on the ground.
Use a Q-tip to rotate the laser 5 times to the left and 5 times to the right, making sure not to put the Q-tip in either hole.
Try power cycling the robot by holding the START button for 20 seconds.
If it still doesn’t work, please contact our support center with your invoice number.
Hi
I have tried the steps as recommended but it still does not work. Which department should I be writing to?
Thanks.
Hi,
Please send a ticket to the Domestic Robots department for this problem.
