Hello,
I’d appreciate any help or direction as I’ve spent hundreds replacing the old X10 V2 motors for X10 1:7 V3 motors but still can’t consistently run these motors.
While testing the different modes on the X10 1:7 to get a feel for the motor. One of the motors shutdown while testing the motor’s position mode and won’t connect to the software anymore.
-No parameters were altered via the software prior to the shutdown
-I’ve checked the power supply using a multimeter and the required voltage and current are being outputted to the motor.
-We tested the signal wave between the PC and motor using an Oscilloscope but found no issues with the connection from the UART, PC and motor.
This led me to believe it may be a software issue so I wanted to factory reset the motor in hopes it may fix or help us find the issue. Any chance does someone have an ‘Update Hex File’ to factory reset X10 motors or have experienced the same issue and solved it?
I’ve contacted MyActuator multiple times over the last month but had no luck getting support from them. I’ve almost given up on these motors and am considering buying an equivalent set of motors from another manufacturer. Any help or direction would be greatly appreciated!
Hi,
We’ve encountered the same issue with our RMD-X10-S2. Could you please share the HEX file that will help us restore the device to its factory settings?
This was reply from MyActuator regarding this issue:
About updating firmware and restoring factory settings
You can first check the Single-Resolution Value on the Motor Adjust page of the host computer. If the value is 262144, you download the firmware of 1; if the value is 16850, you download the firmware of 2.
Because our driver board has been updated, it has different firmware.
2、About communication protocol
Our communication protocol is also constantly being updated. What I am sending you is the latest version,you can use it. Please pay attention to check it~
I wanted to extend my sincere thanks for your assistance. Thanks to your guidance and documentation, we were able to successfully repair the motor, and it is now running smoothly.
However, I noticed that our motor’s actual gear ratio is 1:35. Could you please advise on how we should modify the settings to accommodate this specific ratio?
Your help has been invaluable, and I greatly appreciate your continued support.
