My RPLIdar is not responding

This morning, the device is not responding. I cannot bind the device to the target com port. I tried using C++ SDK and Arduino, but it still not responding. The LEDs (at the bottom of the device and at the COM/USB connector) are lid green correctly.

Hi,

Since you also contacted us through our support center and that this process may require private information (serial number, order ID, etc.), we will respond to you there.

Sincerely,