Hello,
My Litter-Robot 3 won’t power up after cleaning. I used to clean it regurlarly but this time, it won’t power up.
There is no problem with the electricity (I’ve just had the test done). The problem really lies either in the plug (the charger) or in the litter-robot itself.
Can you help me to solve this problem please? Maybe can you send me a replacement power adapter?
Still under warrant.
(My order number is #1281377 on 2023-05-15)
Thanks in advance!
Hello @Kathe215 ,
Welcome to RobotShop community.
We are sorry to hear that you are having trouble with your Litter-Robot.
To resolve this issue, please follow the steps in the attached video: https://www.youtube.com/watch?v=O2wdgu5jzwY
If none of the steps in the video resolves the issue, please send us photos of the 3 sets of contact pins. Two are located on the base, and one is on the side of the cover. (Refer to the photo)
We will also need some additional information to open a file.
-Photo of the serial number located behind the base of the litter box.
-Confirmation of your postal address and telephone number.
You can send us these details in a private message for more security.
Awaiting your response,
Best regards,
Hello @Ebram
Thank you for your answer!
Unfortunately, none of the steps in the video resolves my problem…
You can find below the 3 photos you asked for:
Here is a photo of the serial number
and I confirm my postal address : Rue de Boingt 7, 4217 Héron, Belgium
and my telephone number : +32 4 74 74 15 32
Thank you for your help!
Kind regards,
Katheleen
Hello @Kathe215 ,
Thank you for your reply.
In this case, we will send you a new power adapter along with 3 sets of pins to be replaced under the warranty.
The following video will show you how to replace them:
Please confirm if you wish to proceed with this solution.
Awaiting your reply.
Sincerely,
Hello @Ebram
Thank you for this solution, and I confirm hereby that I accept to try it.
In case of this solution doesn’t work, may I contact you to find another solution?
Do you know when I’ll receive your box with the new pins and the adapter?
I thank you again for your fast replies!
Hello @Kathe215 ,
Thank you for your reply.
You can certainly contact us again if you need further assistance.
We will forward you now to our replacement department to carry on with the process.
You will be contacted shortly via email with further details about the shipping.
Have a lovely afternoon, stay safe.
Sincerely,
Hello @Ebram
I changed the contact pins and tried the new adapter, but my Litter-Robot still doesn’t work. 
I don’t know where’s the problem… Could I send you back my Litter-Robot so you can analyse what’s wrong with it?
Thanks in advance for your help.
Kind regards,
Katheleen
