My Litter-Robot 3 won’t power up after cleaning. I used to clean it regurlarly but this time, it won’t power up.
There is no problem with the electricity (I’ve just had the test done). The problem really lies either in the plug (the charger) or in the litter-robot itself.
Can you help me to solve this problem please? Maybe can you send me a replacement power adapter?
Still under warrant.
If none of the steps in the video resolves the issue, please send us photos of the 3 sets of contact pins. Two are located on the base, and one is on the side of the cover. (Refer to the photo)
We will also need some additional information to open a file.
-Photo of the serial number located behind the base of the litter box.
-Confirmation of your postal address and telephone number.
You can send us these details in a private message for more security.