Hi,
My Litter Robot 2 won’t turn anymore. I bought it in May 2014. The orange light is always on but the the globe won’t turn anymore. I tried without the globe and nothing happens. I have unplugged it several times and still nothing. It seems that the unit is the problem.
What can I do ?
Have nice day
We suggest you to verify the following, as it seems there’s a problem with the sensors:
Remove the globe and make sure there is nothing stuck on the base where the globe turns. Make sure there is nothing preventing the globe from turning properly. Please also make sure the litter-robot is on a level surface.
Let’s also make certain the cat sensor is at the factory setting. Please remove the globe and waste drawer and make certain the unit is off. You will see a black cover just inside the base. Remove it. You will now be able to see a bolt that is coming out of a nut. This bolt should show 1/4 inch above the nut. If it does not, then adjust the cat sensor by turning what we call the foot/knob that is directly underneath the base until it is.
Finally, make certain there is no debris on the safety line and then SNAP it a few times to make certain the switch is not stuck.
Please let us know how it turns out.
