My mint will turn on just fine and when I press mop the red light flashes. It runs for about 30 seconds and then quits. Any help would be appreciated! Thank you!
Hi,
A blinking red light on the lights just below the buttons typically indicates a recoverable error such as getting stuck in a small space. If your robot has a blinking light, note how many times it blinks and follow the troubleshooting for that number below. The same number of blinks will be repeated with a pause in between to help you determine the number of blinks. The blinks will continue until the issue is resolved.
Solid red light - to troubleshoot this issue.
2 blinks - Mint is stuck and cannot move. Remove Mint from the situation and place in a new location. If Mint continues to get stuck in the same spot, you may want to block off that area when Mint is cleaning.
3 blinks - Mint was unable to return to where it started. Check that the Cube has fresh C Batteries. Turn Cube back on and ensure it’s placed on a raised surface (not on floor), where the blue light on the Cube is pointing to an open area of the room, with at least 6 to 8 feet of open space in front of it. Mint should find its starting position in future cycles.
4 blinks - Mint’s Cube was moved during the cycle. Ensure that the Cube is stationary while Mint is cleaning and cannot get moved by pets or people.
5 blinks - Mint detected a cliff and could not move away from it. Move Mint to a new location and restart. Block off the area if it becomes a consistent problem. In some cases, the cloth could cause the error, so check the cloth application to be sure it’s properly attached.
6 blinks - Mint dropped a wheel over a cliff edge. Move Mint to a new location and restart. Block off the area if it becomes a consistent problem. In some cases, the cloth could cause the error, so check the cloth application to be sure it’s properly attached.
7 blinks - Charging error. Contact support to resolve this issue.
8 blinks - The Mint is unable to get out of sleep mode or communicate with the Cube. Contact Customer Care for further steps to resolve this issue
14 blinks - Mint detected that the motor was getting too hot. Turn Mint off and let cool down. If error persists contact Customer Care for further steps to resolve this issue
15 blinks - Mint is stuck in a small area and cannot find its way out. Remove Mint from the situation and place in a new location. If Mint continues to get stuck in the same spot, you may want to block off that area when Mint is cleaning.
If you have one of these error we suggest you contact your seller.