Did you select the appropriate COM port before pressing SCAN?
When you apply power, does the servo’s LED go through a few colors? Red-> Yellow → Green (or user color)? If so, that means at least the servo is getting the right power.
Did you double check the output is actually 12V, and the positive goes to positive, and negative to negative?
Your photo shows two voltage regulators? How are they wired? What is the max continuous current at 12V?
Did you ever press the small button at the back of the servo(s)? If it goes through the LED startup, you can check the mode via the button menu. The servo would not be detected in the LSS Config if it’s in RC mode somehow. LSS - Button Menu