LR4 stuck in "Cat Release Cycle" with constant "Pinch Detect Fault" app notifications and flashing green & white light

The topic pretty much says it all. The LR4 won’t do anything. I’ve power cycled and tried to force reset the unit, but it just keeps giving the same lights and errors.

I had just completed a deep clean, and I know for a fact that nothing is blocking or impeding anything anywhere. All seal strips are firmly in place. The only “weird” thing is that one of the pinch sensors doesn’t audibly “click” when its safety bar is pushed against it. The other one does, and both of them look and behave in exactly the same manner aside from the absence of an audible “click” on the one side.

Of course, I’ve contacted Whisker and gone through their troubleshooting steps for a flashing green & white light without success. Any advice is much appreciated.

Hello @BJoy82 ,

Welcome to RobotShop community.

We are sorry to hear that you are having trouble with your Litter-Robot.

We will forward you to our internal support system for better assistance.

You will receive an email from us shortly with further instructions.

Sincerely,

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A post was split to a new topic: LR4 Issue: Flashing Green and White