Hello!
I have a litter robot 4 and the base PVC liner that should fall down during a cycle in order to drop the litter that is stuck to it no longer falls when the robot is rotating. I have tried everything, have reset the robot in multiple ways and have disassembled and assembled back multiple time and nothing changes. Initially it may fall during the first two cycles but then it goes back to not functioning. This results in large clumps of urine and litter sticking to the bottom rendering it useless and a health issue.
The weight is in the proper place and the liner does not have any damage, i am perplexed.
What should I do?
Hello @PattyR ,
Welcome to the Robotshop community!
The issue you are experiencing can be resolved by replacing the liner with a new one.
In order to help you repair your robot as quickly as possible, we recommend that you purchase the necessary replacement parts from the RobotShop website:
Litter-Robot 4 Heavy Duty Globe Liner : RB-Ltr-216
Litter-Robot 4: Globe liner installation guide / https://youtu.be/vsu0NYxEN38
If your robot is still under warranty, we will transfer your request to our internal system in order to proceed with the shipment of your replacement part.
Please don’t hesitate to reach out if you have any questions.
Best regards,
Thanks for the quick response! My LR4 does not have a weight retainer. How do i get one, and is that an additional charge on top of the $70 liner?
Hello @PattyR ,
The liner may be of a different model depending on the version you previously received. Therefore, no additional parts need to be purchased.
-There is either a plastic piece that prevents the weight from falling,
or
-the weight is directly attached to the liner, as the liner has a cavity with an integrated edge.
Please let us know if this answers your questions.
Kind regards,
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