Hi @TrentonC ,
Thank you for the details.
We will check with Whisker support if they have some additional advice.
Oops, typo… The cat box was just “emptied” , not “entered”
1 Like
No problem. But here is a new reply from Whisker support:
Regarding the waste drawer reading, please advise that the customer is only emptying the waste drawer when indicated by the app or the flashing blue light on the control panel.
The gauge is adaptive and learning. Please advise the customer to only reset the waste drawer when it’s full. After a few complete full-to-empty cycles, the gauge should reflect the use conditions.
We also recommend testing the cat sensor by pressing the top of the entryway (not the bonnet), down and away, toward the back of the unit. You should be able to feel a slight spring/bounce movement - this is a good sign that the robot can freely move and that there are no obstructions to prevent the cat sensor from functioning. Our Litter-Robot 3: Activating Cat Sensor Video demonstrates how to activate the cat sensor.
Please let us know if you have any additional questions and if there is any further support we can provide.
Thank you, I’ll try a few cycles of only emptying when told by the app. I do believe the “bounce” is present as suggested.
1 Like
Hello. So, I followed instructions however something I forgot about came up, so not sure if it’s applicable. (bear with me, I’m a crap phone typer so this might look stupid)…
This morning I got the drawer full alert:
1 Like
This is after emptying it, and hitting the reset button on the unit, then making it cycle. (fwiw this is the pic of the history further down)
1 Like
Note that after the cycle, it still shows 90%, it hasn’t reset. So, I reset the gauge using the app. Ever since I upgraded the unit to Connect, I’ve had to do this and when I reset the gauge, I get the following message:
1 Like
So all of this was from before I even replaced the cat sensor, and hasn’t changed since I replaced it
Looking at the response from whisker, should it not be resetting itself? Could this be related to the original issue?
Either way, I will continue to wait for it to be full before emptying etc.
Also, fwiw after all this I again tried the calibration and got nothing. Still the same…
1 Like
Hi @TrentonC ,
Whisker support suggested replacing the main circuit board as a first step now:
If it does not solve the problem, then replacing complete base should solve it:
Let us know your opinion. Thank you.
Ok, thank you.
I just replaced the board to upgrade the unit from its original configuration to the LR3 connect this past July, so I’m not crazy about doing so again so soon.
If it’s the whole base I might as well ride it out and just get a new one. Is there any kind of warranty on the board I just replaced, or did I miss the window during all this time troubleshooting?
1 Like
Hi @TrentonC ,
Thank you for sharing your order but it was purchased almost a year ago and warranty on Litter-Robot 3 parts are only 3 months. Except for the complete base which has full warranty.