Hi, litter robot 3 connect blue flashing light (fast flashing). Have taken the robot apart a few times, cleaned the sensors. Nothing is working. Ordered June 2022. Kind of hoped it would work at least 2 years before quitting on me.
Any help? Paying LR for a part that may not even fix this issue doesn’t appeal to me.
Order no.: #1212817
Hello @Bexxasaurustea ,
Welcome to RobotShop community.
We are sorry to hear that you are having trouble with your Litter-Robot.
To troubleshoot this issue, please follow the steps below:
Thoroughly clean the DFI sensor lens and the surrounding area with a clean, dry cloth. Sensors may be obstructed by debris or dust, which can cause detection problems.
Ensure the waste drawer liner is correctly inserted to prevent detection issues and the litter bag isn’t overhanging to avoid sensor clogs. Please Refer to the following video:
How to Install a Waste Drawer Liner
1- Remove the old bag.
2- Wipe the DFI sensor’s circuit boards on each side.
3- Install the new bag.
4- Press the “Reset” button on the robot.
5- Reset the level on the app. (For wi-fi model)
Note: Steps 4 and 5 must be done in that order according to the manufacturer’s instructions.
If none of the above steps resolves the issue, please send us photos of the 3 sets of contact pins. 2 are located on the base and 1 is on the side of the bonnet. (See photo)
Awaiting your response,
Best regards,
Hello @Bexxasaurustea ,
Thank you for your reply.
In this case, the DFI sensor and the Anti-Pinch pins will need to be replaced so we will send you new ones under warranty.
The following video will show you how to replace them:
Please provide us with the following:
1- Shipping address.
2- Phone number.
3- Serial number located on the back of the robot.
You can send us these details in a private message for more security.
Awaiting your reply.
Sincerely,
Hello @Bexxasaurustea ,
Thank you for your reply.
Very well, we will forward you now to our replacement department to carry on with the process.
You will be contacted shortly via email with further details about the shipping.
Have a lovely day, stay safe.
Sincerely,
