My litter robot 4 has been having issues the past couple months.
During a cycle (after my cat has entered the globe), it keeps pausing multiple times with the light sensor turning red despite no cat entering the globe. It does eventually complete a cycle, but goes through multiple pauses where it “detects” a cat and turns red and pauses and resumes. This is happening despite cleaning the machine and also the sensors as recommended in the website.
Hello @joshdee125 ,
Welcome back to the Robotshop Community
Solid red - OmniSense
For step-by-step troubleshooting, please watch this video. https://www.youtube.com/watch?v=yOr0q2rh9AA
Is the light bar solid blue after troubleshooting?
Looking forward to your response.
Best regards,
Hello
Please see attached video. I can only attach maximum 25 mb of video. The litter robot will pause during cycling, and then turn red as if a cat has entered. It will eventually resume and finish the cycle but it does this 2-3 times. I’ve cleaned the sensors and did a deep clean as mentioned in the troubleshooting and it’s still having this problem. I’ve been having this issue for the past months. Any idea what the problem is? Thanks.
Hello @joshdee125 ,
We have noticed that there is slightly too much litter in the globe, which could be adding extra weight and causing the red light to trigger automatically.
Please remove one or two cups of litter to ensure the guideline in the globe is visible. The litter should be below this line.
Test the robot afterwards and let us know if it is working again.
Best regards,
Hello
I tried taking litter out. Still having the same issues. The litter robot eventually completely cycles and turns solid blue, but it stops 2-3 times with red pauses per cycle.
-Joshua
Hello @joshdee125 ,
The issue seems to be coming from the sensor board.
We will forward your request to the relevant team to proceed with your inquiry.
You will receive an email with the requested information.
Kind regards,
