When the litter robot runs intermittently. It starts and stops several times through its cycle. But it will complete the cycle.
Once it returns to the home position, it runs the light sequence from blue to red indicating that it cannot find the dump position. But will change to ready once the reset button is pressed.
It does not stop if my cat enters it mid-cycle. (But I don’t know if it is supposed to.)
We have cleaned every contact,
made sure the 2 magnet locations are still attracting a butter knife. (strongly)
We’ve made sure the light sensor on the button panel is clean and the blue light turns off when we shine a light into it.
The unit is plugged directly into the wall socket.
It is on a level, sturdy surface, in a dry warm place.
Hi Ebram,
My invoice number is 11005014.
Shipping has changed (see invoice number 11110298 for correct shipping address)
Here are the photos that you have requested. Since it is taking a very long time to uplaod - I have created a link to Google photos - https://photos.app.goo.gl/dMZK3cksQQVf4dY2A
According to the invoice number, the robot is no longer under warranty.
As for the pictures, we have noticed that the hall-effect sensor isn’t installed correctly and that’s likely to be the reason for the issue you are having.
Please follow this video to help adjust the sensor:
Well, now it turns the wrong direction. (I wish there were words on the video, to say what coloured wires have to go where, because I had both the yellow and orange wire on the inside before this.)
It is still running intermittently. (starts and stops, starts, stops)
I installed the wires back into the correct position - reverse of the two pictures that I just sent.
It is again running in the correct direction, rather than emptying the litter,
but now all three lights flash when it finishes a cycle (cannot find dump or home position)
I added an 11 second video showing how it starts and stops. https://photos.app.goo.gl/dMZK3cksQQVf4dY2A
According to the pictures, the sensors are still not installed correctly.
The sensor with the orange wire should be on the right side and the one with the yellow wire on the left side as shown in the adjustment video that we sent earlier.
Please adjust the sensors accordingly then try again.
I installed the wires back into the correct position - reverse of the two pictures that I just sent.
It is again running in the correct direction, rather than emptying the litter,
but now all three lights flash when it finishes a cycle (cannot find dump or home position)
I added an 11 second video showing how it starts and stops. https://photos.app.goo.gl/dMZK3cksQQVf4dY2A
I have installed the orange wire on the right, and the yellow wire on the left side, as shown in the video. The robot is now flashing all three lights at the same time. I can push the reset button, and it will run in the right direction, and return to the correct position, but once it completes it’s cycle, it flashes all three lights again. Plus when it does run through the cycle, it starts and stops, starts and stops.
According to the invoice, the robot was purchased without an extended warranty which means that it had a manufacturer’s warranty and the manufacturer’s warranty is 18 months so it’s currently out of warranty.
If you have purchased the extended warranty later on, please confirm and we’ll try to locate it for you.
