LitterBot stopped working

Lollypop222 · January 4, 2023, 5:40pm

Hi!

I require your help regarding a problem I’m encountering.

I’ve had my litterbot for 4.5 years, replaced the ‘pinchers’ twice and clean once every 3 months. It’s just given up the ghost! It cycles but needs to be turned on and off until it’s reached it’s full cycle (takes about 10 mins whilst you manually do this)

I had a look at buying a new one but saw this is supposed to last for longer than 4 years and the cost is just so high for another!

Any suggestions welcome or recommendations on somewhere I can get this fixed (that costs less than £700!!)

Thank you so much in advance for your help!

Ebram · January 4, 2023, 5:43pm

Hello @Lollypop222,

Welcome back to RobotShop community.

We are sorry to hear that you are having trouble with your Litter-Robot.

This issue is usually related to the contact pins so please provide us with pictures of the pins like the ones we are sharing below so we can check their status:

Awaiting your reply.

Sincerely,

Lollypop222 · January 4, 2023, 10:13pm

Thanks Ebram! Will try and get a photo tomorrow however you’re probably right. Do you know how I can get them replaced?

Ebram · January 4, 2023, 10:32pm

Hello @Lollypop222,

Thank you for your reply.

Very well, awaiting the pictures tomorrow.

If they need to be replaced, we will forward you to our replacement department to help you order them.

Awaiting your reply.

Sincerely,

Lollypop222 · January 7, 2023, 4:28pm

Lollypop222 · January 7, 2023, 4:28pm

Thank you Ebram, photos attached

Lollypop222 · January 7, 2023, 4:30pm

Lollypop222 · January 7, 2023, 4:30pm

We also have this weird cable that doesn’t go anywhere. I think it’s always been like this but thought I’d check!

Lollypop222 · January 9, 2023, 9:43pm

Hi, does anyone. Know if I need to replace these??

Ebram · January 9, 2023, 11:48pm

Hello @Lollypop222,

Thank you for your reply.

The Anti-Pinch pins aren’t very damaged so they don’t need to be replaced.

We haven’t received pictures of the other 2 sets of pins (bonnet contact pins and base contact pins) so please send us pictures of them to check their status.

The wires at the bottom of the robot are left there in case you order the backup battery and connect it to the robot through these wires.

Awaiting your reply.

Sincerely,

Lollypop222 · January 10, 2023, 9:42am

Thanks Ebram. Where are the other pins on the bonnet and base?

Ebram · January 10, 2023, 11:16pm

Hello @Lollypop222,

Thank you for your reply.

The pins are located on the left side of the robot.

These replacement videos will help you locate them more accurately.

How To Replace Bonnet’s Pin:

How To Replace Base’s Pin:

Awaiting your reply.

Sincerely,

Lollypop222 · January 13, 2023, 5:43pm

Ebram · January 16, 2023, 9:56am

Hello @Lollypop222,

Thank you for your reply.

According to the pictures, the pins will need to be replaced.

Please provide us with your order number to check your warranty status.

Awaiting your reply.

Sincerely,

Lollypop222 · January 16, 2023, 9:59am

I ordered this 5 years ago and don’t have the warranty. Can you tell me where I can get these please?

Lollypop222 · January 17, 2023, 9:49am

Hi can you please advise? Thank you

Ebram · January 17, 2023, 7:02pm

Hello @Lollypop222 ,

Thank you for your reply.

Very well, we will forward you now to our replacement department to help you order these parts.

You will be contacted shortly via email with further instructions.

Have a lovely evening, stay safe.

Sincerely,

BRobot97 · April 13, 2023, 2:18pm