Hi
My 2 year old robot litter tray (thank God I bought the 5 year warranty) is not very happy.
I have (yet again) had drawer sensor issues and suspect that it, again, needs a replacement sensor as the full light is just continuously flashing. I have turned it off for periods of time before turning it on again, the sensor clear plastic guards are clean, the tray bag is not sticking up and yes I have conducted a hard reset on it numerous times with no luck. The globe has now decided to over rotate each and every time meaning that the globe is stuck upside down. There is a fast flashing yellow light which I am suspecting means a faulty connection with the pinch detector. I have had a look and it looks like the metal clip things have corroded and need replacing. Once the globe over rotates I am unable to clear the lights or reset the globe. I am also now unable to do a hard reset because each time I turn the tray off to manually put the tray back to home position, when I turn it back on, the tray automatically rotates and over rotates again. I am at my wit’s end with this robot as I have had nothing but problems with it since I bought it. I do infact regret buying the thing. I may as well of got a much cheaper manual tray cleaner system. Please can you arrange collection of my base so someone can look at it to either repair or send me a replacement as ATM I am not even able to use it, as currently a normal tray is most effective and easiest option due to the shape of the globe and ineffectiveness of using a scoop to get the dirty litter out. Thanks. Frankie