Hi i also have this issue. How do i get the replacement parts
Hey @lareina83!
Are you still in warranty?
If you bought via RobotShop, please give us your order ID.
Yes i did purchase from robotshop. Order ID (#929277)
Hi @lareina83!
Sorry for late reply!
Is the issue still there?
Please provide serial number of the robot.
It is currently being repaired under warranty
Good. We hope that it will work properly after the repair.