Hi i also have this issue. How do i get the replacement parts
Hey @lareina83!
Are you still in warranty?
If you bought via RobotShop, please give us your order ID.
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Yes i did purchase from robotshop. Order ID (#929277)
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Hi @lareina83!
Sorry for late reply!
Is the issue still there?
Please provide serial number of the robot.
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It is currently being repaired under warranty
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Good. We hope that it will work properly after the repair.
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