Hi!
I require your help regarding a problem I’m encountering.
I recently purchased the Litter Robot 3, and initially I was able to connect and onboard it through the app. I had to turn it off to allow my cats to become acclimated and when I turned it back on, it just shows as offline and would not reconnect. I have tried to start from scratch and onboard again but everytime I hold the cycle and empty together for three seconds, the light turns white, and then blue like it is supposed to. But then it goes solid red and no matter how many times I have reset, waited 5 seconds and trying it again; it does the same thing. I have tried countless hard resets but unplugging from the base while the unit is on and in the home position. I have also tried to make sure none of the wires are not loose and it looked like one was, but that didn’t change anything either I am still having this issue. I literally just purchased this last week and it is something that I know I would love, but now I am having an issue I can’t fix. Please help me.
Thank you so much in advance for your help!