Hi!
I require your help regarding a problem I’m encountering.
Description:
Litter robot 3 turns too far when cleaning itself, yellow light starts blinking and robot remains in upside down stand. I have to unplug, wait, reposition dome, it works for 1-2 cycles and the whole procedure starts again where it turns too far and remains stuck.
Hardware concerned:
Software concerned:
Troubleshooting steps already taken:
Cleaned machine, did not resolve the isdue
Thank you so much in advance for your help!
Hi,
Thank you for contacting RobotShop.
Based on the description of the yellow light blinking while the cycle has been interrupted, please follow the troubleshooting below to determine whether the issue is due to excess weight, the bonnet connection, or the Anti-Pinch safety feature:
*The blinking yellow light will switch to blinking red after 2 minutes if the cat sensor (CATS) has been continuously activated by excess weight. Please remove excess weight and check your unit for the following:
- The litter is above the fill line or in excess of 10lbs.
- The cat sensor has not been reset after adding weight
- The waste drawer has too much weight
- The unit is sitting on an uneven surface - grout lines on tile floor or in a bathtub.
- The unit is pushed into a corner, against a wall, or furniture
- Objects are resting or pressing on the unit
If the yellow light is blinking once per second:
- Press the ‘Power’ button to turn the unit OFF.
- Remove the bonnet and set it aside, then manually rotate the globe to the Home position.
- Ensure the globe is on the track and lock the black key on the back of the globe into the pocket.
- Replace the bonnet, ensuring all 4 tabs are secured.
- Press the ‘Power’ button to turn the unit back ON.
**The globe will not rotate and the yellow light will blink if the issue is due to the bonnet connection. Please check that the key is fully inserted into the slot and that all 4 bonnet tabs are connected to the base of the unit. See the following link for assembly instructions: http://litterrobot.kayako.com/Knowledgebase/Article/View/56/18/assembling-litter-robot-open-air
- The globe begins rotating counterclockwise with the solid yellow light on. After several seconds, press the ‘Reset’ button to pause the cycle.
- While the cycle is paused, press ‘Reset’ again to cancel the cycle and return to Home position.
***The globe will stop and reverse direction for 2 seconds before stopping with the yellow light blinking fast if the Anti-Pinch safety feature has been activated. Your base will need to be repaired.
The globe will return to Home position with the solid blue light on when properly functioning.
If the yellow light is blinking twice per second:
The Anti-Pinch safety feature is two pin connected to the motherboard that must touched each other continuously.
If they are separated, you will have an alarm(yellow blinking light). The Anti-Pinch safety is located in the top back left of the Litter-Robot base. You will need to unplug the unit, remove the bonnet, the globe and the drawer.
It is ‘‘Two Metal’’ pin. With a flash light, you should be able to see if they are touching each other or not. If they are not touching each other, try to re-position it with a flat screw driver by pushing them upwards.
We hope this information will help you resolve the problem. Take care.
Sincerely,
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