Litter Robot - Problems with DFI and Anti Pinch

Help & Support Domestic Robots
1

Hi!

I require your help regarding a problem I’m encountering.

Litter Robot DFI and Anti Pinch lights flashing.

After completing a cycle the blue light flashes to indicate the drawer is full but it is definitely not. When pressing Reset the yellow light blinks fast.

Hardware concerned: Litter Robot

Software concerned: None

Troubleshooting steps already taken:

Have dismantled and cleaned around DFI sensors and have also cleaned anti pinch metal connections and made sure they are touching.

Additional information: I understand my litter robot is still under warranty - please can you tell me who to contact to get additional support? Thanks!

Thank you so much in advance for your help!

1 Like
2

Hi @LPFigwort,

Thank you for contacting us.

Based on your description, the DFI sensor should be replaced.

Have you bought your robot via RobotShop?

If so, we would need your order ID and a serial number of the robot.

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Hi, yes I did purchase through RobotShop.

Order ID is: (#886426)

Serial number is: LR3130944 (Model LR3-1000-CE)

Please advise what I need to do next to proceed, many thanks.

4

Hi @LPFigwort,

We will transfer this topic to our internal support so you can obtain your warranty.

5

This topic was transferred to internal RobotShop Support.

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