Litter Robot Open Air III - cycle problem

Help & Support Domestic Robots
1

Hi, greetings from Tokyo!

I am reaching out to you due to an issue that just affected our Litter Robot III Open Air, which was working perfectly until now (we purchased it end of May of 2016, so it is still under the guarantee).
Since we got the automated-litter, we have had it in automatic mode. However, this morning, when doing the cleaning cycle after, the cycle got messed up. The litter did a full circle, stopping randomly at points, and having the cycling light flushing at all times.
I had tried to reset the litter, by pressing the reset button and also unplugging the machine, but the automated litter keeps doing the full circle, without stopping.
Can you please assist on this issue, and on what should we do to fix it? Thanks so much for your fast response and help on this urgent issue.

2

Hi ,

Please try the following:

  1. Turn the Power Off and unplug the Power Supply from the Base of the unit.
  2. Remove the Bonnet from the unit and set it aside, then remove the Globe and set it aside making sure that it does not roll.
  3. Ensure the Base is properly situated on a hard level surface, that it is not pushed against a wall, and has nothing resting on it. Empty the Waste Drawer regardless of how much waste is collected.
  4. Put the Globe back on the unit and ensure that it is on the track. If you feel that the Globe is heavy to one side or another, check in the Litter Pocket to make sure that there is not wet or clumped litter stuck that is throwing off the weight of the unit during cycling. Ensure the Globe is filled to the Fill Line and not above the Fill Line.
  5. Replace the Bonnet ensuring all 4 tabs are in place and lock the black Key on the back of the Globe into the slot.
  6. Ensure no part of the unit is pushed against a wall, or has anything resting against it.
  7. Plug the unit back in and Power the unit On.
  8. The unit should start to cycle, upon return, the unit will perform a “reset” and use that weight as its baseline moving forward.
  9. Press the ‘Cycle’ button again to test that it can complete a cycle and return to the home position with a Solid Blue LED. Once completed, move on to step 10.
  10. Press on the Globe just above the entrance in a forward and down motion to activate the Cat Sensor (Red LED On). Let the unit continue the 7 minute timer, cycle, and return Home to a Solid Blue LED.

If, in steps 9 or 10, the unit does not return Home, or it does not return Home with a Solid Blue LED, please note any light patterns at that time and advise us, so we can help troubleshoot further.

3

Hi Mathieu,

Thank you for your response. We have tried doing what you suggested to do several times, and the litter keeps failing in doing the proper cycle. It has been almost a week now since we warned you guys about our issue, ad we have been having to clean the litter manually since. Please advice us on the next steps on what we should do in order to get a proper function robot-litter. I think at this point I would very much appreciate a direct conversation with you instead of the forum, so I am happy to connect via Skype or provide my personal email.

Kind regards,

Trinidad

4

The unit fails to complete a cycle and return to the home position with a Solid Blue LED. It goes mid way and then the cycling light starts flashing again non-stop. So we have to turn off the unit and manually reset it to its home position. Please help as soon as possible with this issue.

5

Hi,

Please contact our support center with your invoice number and a link to this forum thread.