Hello,
My lr3 connect does the same.
After i unplugged the power supply it only blinks 2x yellow and does nothing. I tested the power supply and it has 15v. I tried with a Laboratoy Power supply : the same.
I unplugged the Dfi sensor: still 2x yellow.
The Board does not get warm.
The LR3 is less than two years old and one year ago i received the new dfi sensors.
Do i need a new circuit board?
Help!
Thanks!
Hello @Leggy ,
Welcome back to RobotShop community.
We are sorry to hear that you are having trouble with your Litter-Robot.
Please provide us with a picture of the specification label located on the power adapter that you were using.
We will also need your order number or a copy of the invoice to check your warranty.
Awaiting your reply.
Sincerely,
Hello, thanks for your fast reply!
I took a picture of the power suppy. I dont have the invoice now, but i bought the LR3 at the end of 2021.
Thanks!
Hello @Leggy ,
Thank you for your reply.
We have located the order number and the robot is still covered by the warranty.
In this case, the issue is likely to be coming from the circuit board so we will send you a new one under warranty.
This video will show you how to replace it:
Another solution would be to send the robot for repair which is also fully covered by the warranty but would take 10 to 14 business days.
In both cases, we will need your shipping address and phone number.
You can send us these details in a private message for more security.
Awaiting your decision.
Sincerely,
Thank you very much! I didnt expect that its still under warranty and already had a Board in my shopping cart.
My Adress:
Marcel Leclaire
Hauptstrasse 11
54570 Neroth
Germany
00352 671014470
Hello @Leggy ,
Thank you for your reply.
The robot is indeed under warranty till this November.
We will forward you now to our replacement department to carry on with the process.
You will be contacted shortly via email with further details about the shipping.
Have a lovely evening, stay safe.
Sincerely,
The Board arrived today and the LR3 works perfect again. Thank you!
Hello @Leggy ,
Thank you for your update.
We are glad to hear that the robot is working perfectly now.
Feel free to contact us again if you need further assistance.
Sincerely,
