Litter robot not detecting cat

Help & Support Domestic Robots
1

Hi,
My litter robot it not detecting my cat. This started a few months ago, that I noticed that sometimes the litter robot has not cycle, but now it happens almost every time

https://we.tl/t-jtZinunyp9

I have had the litter robot for more than one year and this was working fine, and I have not changed it to another place or anything. The floor is flat, and it is the same cat (but bigger). And as you can see it was a lot of time inside and it was moving around a lot.

3

Hello @Carmen ,

Welcome back to RobotShop community.

Please provide us with your order number.

Also, please follow the instructions from this video to resolve this issue:

We will also need to see the 3 pairs of contact pins shown in the following video:

No need to take them out of the robot, we only need to see them from the outside.

Let us know how it goes.

Sincerely,

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