Hi,
My litter robot it not detecting my cat. This started a few months ago, that I noticed that sometimes the litter robot has not cycle, but now it happens almost every time
I have had the litter robot for more than one year and this was working fine, and I have not changed it to another place or anything. The floor is flat, and it is the same cat (but bigger). And as you can see it was a lot of time inside and it was moving around a lot.
Hello @Carmen ,
Welcome back to RobotShop community.
Please provide us with your order number.
Also, please follow the instructions from this video to resolve this issue:
We will also need to see the 3 pairs of contact pins shown in the following video:
No need to take them out of the robot, we only need to see them from the outside.
Let us know how it goes.
Sincerely,
Hi,
I have checked the options from the video, but none of them have solved the problem. The thing is that the weight sensor sometimes it works, but others it doesn’t. Also when I push it, it works fine.
Here are the pins and my invoice
Hello @Carmen ,
Thank you for your reply.
In this case, we will send you a new CAT sensor along with the 3 sets of pins under warranty.
The following videos will show you how to replace them:
How To Replace Cat Sensor: https://www.youtube.com/watch?v=wLwgz3hWgMg
LR3/LR3CI - Replacement 3 Set of pins: https://www.youtube.com/watch?v=2cM3122JRZQ&t=8s
If you wish to proceed with this solution, please provide us with the following:
1- Shipping address.
2- Phone number.
3- Serial number located on the back of the robot.
You can send us these details in a private message for more security.
Awaiting your reply.
Sincerely,
Hello @Carmen ,
Thank you for your reply.
Very well, we will forward you now to our replacement department to carry on with the process.
You will be contacted shortly via email with further details about the shipping.
Have a lovely day, stay safe.
Sincerely,
