I’m also having this issue (order number is 866225), i sometimes hear na audible click when the globe turns and gets jammed…
Hello @RikSimpson ,
Welcome to RobotShop community.
We are sorry to hear that you are having trouble with your Litter-Robot.
What’s the status of the lights before and after pressing the “Reset” button?
We will also need to see the 3 pairs of contact pins shown in the following videos:
Anti-Pinch Pins:
Bonnet’s Pin:
Base’s Pin:
No need to take them out of the robot, we only need to see them from the outside.
Awaiting your reply.
Sincerely,
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