Litter-robot issue #1018927

Hello,

I have the same issue has many other: Blue Flashing light even if everything is clean. It does the initial cycle without an issue but then, when it does it start again for another cycle, the blue flashing light come on. Resetting, unplugging, removing drawer, nothing is working. This litter is very sensitive, most often been jamed in weird position and my cats does what they have to do somewhere else: Matress, floor. It cost me a lot of money to replace the furniture and this robot litter too. I hope you speak to them in the name of all us being disapointed with this product.

My order number is: 700130745

Thank you for your help.

Hello @dcab ,

Welcome to RobotShop community.

We are sorry to hear that you are having trouble with your Litter-Robot.

You are covered by the warranty so we can certainly help you fix this issue.

When the robot was getting stuck at weird positions, was the yellow light blinking slowly?

As for the slowly blinking blue light after each cycle, please try to clean the 2 green circuit boards of the DFI sensor with isopropyl alcohol and a Q-Tip to remove any rust or dust from the small pins on them.

Here’s a video to help you locate these boards:

If you find this too complicated for you, you can send us the robot for repair under the warranty.

Awaiting your reply.

Sincerely,

Hello Ebram,

For the globe at weird position, a did clean and clip back at their place the 2 metal tabs. Since that, for this problem, it seems good. For the second problem for the blue flashing light, let me try your solution. I have clean the lense out and inside them but not the contact pins. I´ll let you know if it works.

Thanks.

David

Hello @dcab,

Thank you for your reply.

Very well, awaiting your feedback.

Sincerely,

Ok, I did clean the contact pins and reseated the conntector but it did not work 100%. When the blue light is flashing, I ´m able to reset it by pushing on Reset button but after every cycle, the blue light is flashing again. Any idea?

Hello @dcab ,

Thank you for your reply.

in this case, the DFI sensor needs to be replaced.

Are you able to replace it at home or do you prefer to send us the robot for repair under the warranty?

We will need the following details:

  • Shipping address.
  • Phone number.
  • Serial number located on the back of the robot.

Awaiting your reply.

Sincerely,

I will do the repair, will be easier and faster. Here ´s the information you asked for:

  • Shipping address: 775 Duquesne, Saint-Bruno-de-Montarville,
    QC, Canada
    J3V3E5

  • Phone number: 1 450 723-3132

  • Serial number located on the back of the robot: LR3171423

Thank you.

Hello @dcab ,

Thank you for your reply.

Very well, we will forward you now to our replacement department to carry on with the process.

You will be contacted shortly via email with further details about the shipping.

Have a lovely evening, stay safe.

Sincerely,

This topic was transferred to internal RobotShop Support.