Litter-Robot III - Suddenly has no power and won't turn on

Help & Support Domestic Robots
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Hello @emilyleb,

We are sorry to hear that you are having trouble with your Litter-Robot.

Please provide us with your order number or a copy of the invoice.

Are you able to test if the adapter is working using a multimeter?

Can you check the area between the “Empty” and “Reset” buttons and see if it heats up so fast once you try to turn the robot on?

Awaiting your reply.

Sincerely,

1 Like
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Hi Ebram,

Nothing heats up. The order number is 1036221. I don’t have a multimeter. This is the second warranty claim I’ve had to make in 6 months. I’m very unimpressed with this expensive purchase. Please advise. At this point I feel a replacement is warranted.

Thanks,
Emily

2 Likes
23

Hello @emilyleb,

Thank you for your reply.

Were you using the original adapter and plugging the robot into the wall directly or not?

We can send you a replacement power adapter first… if it didn’t fix the issue, you would need to send us the robot for inspection and repair under the warranty.

Please answer our question and provide us with your shipping address as well.

Awaiting your reply.

Sincerely,

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Yes it is the original adapter that has worked fine until today. I would rather not post my home address on a forum, can you please provide me an email with which to send?

Thanks,
Emily

1 Like
25

Very well, we will forward you now to our internal system to carry on with the process.

You will receive an email from us shortly.

1 Like
26

This topic was transferred to internal RobotShop Support.

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