Hi @loria032
Thank you for your reply and welcome to the RobotShop community!
Is there any light flashing on the control panel?
Sadly, this is a constant problem with the Open Air Litter Robots.
All the instructions from the factory/headquarters are followed with precision, yet this NEVER STOPS HAPPENING! It’s GUARANTEED to happen every several weeks.
So … I believe they made the Open Air’s too complicated. The earlier models never had to be reset like these newer (complicated with too many sensors) models are. I might be wrong, but the volume of YouTube instructional videos on how to remedy the newer Open Air units are extraordinarily higher than all the previous generations combined.
That said, I’m not here to bash the companies efforts to try and offer/extend a solution, but at the same time, the only person in the house that have the aptitude to unassemble, reposition the (heavy/awkward) globe, reassemble and put it back in place is me. So when the Litter Robot fails as many times a month as it does, all it does is create chaos, both for the cats and the aged and infirm in the house until I can remedy the problem.
I wish they’d just go back to the simplistic operating systems that were nearly bulletproof.
Gregory
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Did you find a solution to this or still looking for?
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If the robot doesn’t know the position of the globe, usually the problem is with the Hall-effect sensor. You can read more here: https://community.robotshop.com/blog/show/litter-robot-iii-the-hall-effect-sensor
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No, I don’t think the Hall Effect sensor is the issue.
What was described is pretty specific - the globe stopping upside down. Mine is doing the same thing and has been for a few months now. I have to hard reset and then unplug the unit when the globe is in the right alignment.
It would be really great if the company would show some support for this seemingly common issue. If it helps, my yellow blinking light shows after a cat cycle, the globe stops upside down. When I restart it, the globe cycles in the WRONG DIRECTION, over a “bump” where the case poos a little, and then cycles again. When it gets to the right spot I unplug it. Really manual.
Where have you purchased the Litter-Robot?
I suggest you to take a look at the following if you have a yellow light blinking:
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I’m sad to see that this issue has no resolution. I too have had this problem since the unit was 3 months old. I’ve tried all the procedures recommended, with no joy.
This product was very expensive. My original Litter Robot is still working flawlessly. That’s why I ordered the new one when we got more cats.
Does anybody know if the company is replacing these faulty products?
Hello @Lajode,
Welcome to RobotShop community.
We are sorry to hear that you are having this issue with your Litter-Robot.
Does your robot get stuck mid-cycle and the yellow light keeps flashing?
Does it blink fast or slowly?
Are there any other blinking lights or odd behaviors?
Also, provide us with your order number.
Sincerely,
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Yes it is getting stuck perfectly upside down mid cycle. The yellow light is solid, no blinking at all.
I dont have an order number since this was a gift that I received but I have completely taken the litter box apart l, checked the sensor, checked the track, make sure to detail clean it and it is still getting stuck.
For a $500 machine, I spend more time messing with it and cleaning it than I would with a manual litter box. 100% not worth it right now.
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Hi @EileenBentley !
Could you share a video of your robot cycling so we can see better what’s the issue?
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it won’t let me upload the full video. Its too big of a file.
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Hey @EileenBentley,
Can you upload it on YouTube, or if it is less than 20Mb, please send it to [email protected]
Thank you.
And? Any news? I’m having this issue exactly as Eileen described and NOTHING will get the robot to move at all anymore - it’s just stuck upside down now and won’t even get back to it’s starting position, blue and yellow lights solid. It’s been taken apart, cleaned, put back together, not touching anything, standing on straight floor, and nothing. And I wish I paid $500 - it was over €700, and not more than half a year ago!
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Hi @Goor!
If the yellow and blue light are on at the same time, your robot is in sleep mode.
Press and hold Cycle button for 5 seconds to deactivate it.
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I have been having this issue for a few weeks now. In addition to getting stuck upside down, it also dumps all of the clean litter into the waste box beneath the robot. Hard resetting works, but it ends up upside down again and with all the clean litter in the garbage again within a few days. Very annoying as I will have to buy more litter way before I expected to now, and my cats don’t care about using the toilet in the sand, they will simply defecate on the upside down robot which will later have to be cleaned. Please help fix this issue. I have taken it apart and cleaned beneath it, checked the tabs and key, all are in place and clear.
Hello @kxnoe,
Welcome to RobotShop community.
We are sorry to hear that you are having this issue as well.
Can you provide us with a video or a description of the robot’s behavior during the cycle?
Which lights are blinking?
Awaiting your reply.
Sincerely,
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The most recent time the cycle light was solid, and I got it to go back upright by simply pressing the cycle button, however it went in the wrong direction. In times before, this did NOT do anything to solve the issue, and the robot had to be unplugged and plugged back in for its position to be righted. Like before, all of the clean litter was somehow emptied into the waste pit.
Hello @kxnoe,
Thank you for your reply.
You need to check these 2 points:
1- Make sure that you are using the original adapter (Output: 15v 1A) and it’s plugged directly to the wall.
2- Check if the magnets inside the robot are in their correct locations and attracting metal or not, here are their locations circled in red:
You can test these areas with any metallic object and let us know the results.
Awaiting your reply.
Sincerely,
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The magnets are both working, and the plug is too short, so it is connected to an extension cord, however, the cord’s wattage is well above the requirements, so it shouldn’t be causing any problems. It is 13A 125V.
Hello @kxnoe,
Thank you for your reply.
It’s recommended by the manufacturer to plug the adapter directly to the wall to avoid any issues with the motor or the circuit board on the long run.
Please try to move the robot to a location where you can plug it directly to the wall and let us know if this made any difference at the moment or not.
Awaiting your reply.
Sincerely,
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