@Jennifer Please take a look at the cat sensor and verify if it’s been adjusted correctly. You can take a look at the page 15 of the user guide to help you with the adjustment.
2 Likes
My litterbot doesn’t turn on. I tried it on several (working) plugs and nothing is happening. I have had it for about a year. What can I do?
@Danielle The problem is either caused by the circuit board or the power jack, most likely the circuit board as it’s only one year old. The power jack problems can occur if there is corrosion inside the jack. We would suggest you to contact your reseller to have it repair or exchange under warranty, as there’s a 18-month warranty on the product (12 months for North America).
1 Like
I’ve had the litter robot for about a year and a half and have generally been very happy with it. However, recently I have noticed a LOT of clean litter in the drawer and the globe is definitely not overfilled - I haven even tried using significantly less letter than usual and have the same problem. I have watched the robot rotate and the litter goes into the sidewall fine, but when it reaches the empty position, clean litter comes flowing out from the front and back where the sidewall pocket is holding the clean litter. The globe has never been damaged or anything - any advice?
@Mathieu Thibault Counter clockwise. It just looks like the sidewalk that holds the clean litter is leaking front and back
@Valerie Thank you for your confirmation. It seems you would need a new globe for your Litter-Robot II. You can find one on our website.
1 Like
Hi, I’ve had my LR for a few years-- recently when I cycles, it has an issue half way through where the gear doesn’t seem to be catching the holes in the globe correctly— and the globe “bounces” a few times then eventually falls into a slot and continues to cycle. Sometimes I’ve see it not catch at all and I get three light error message. I’ve checked to make sure there’s nothing in the gear or the holes. Not sure what else I can do. Any advice?
@Jen, when the globe “bounces” is it where it should stop to empty the waste? If not maybe the glider buttons are used and have the globe no sitting properly on the base. The link for the glider buttons is here. The new ones do not have screws, if you are seeing the screws well on the ones you currently have in this case they need to be replaced.
While the globe is returning to its normal position, the gear keeps slipping when it gets to one particular spot, and slips over and over again, until the robot gives up and all 3 lights flash. I’ve located the spot where the gear is unable to grab the track properly. What should I do?
@Michael Is there any damage on the globe rail? If you turn the globe slightly at that point, does the Litter-Robot continue its cycle?
1 Like
I have more of a social/hack issue with my Litter Robot. I do love the thing, and so do my cats. Maybe a bit too much.
The LR has a feature to stop rotating if a cat steps on it mid-cycle. It also appears to have a safety feature that if this happens 3 times in the same cycle, it will lock up with all 3 lights blinking. This is an awesome feature except my cats are attracted by all the racket when things empty into the tray, so they’ll keep jumping up to look inside and will eventually lock the unit up. This is OK as long as I’m around, but if I leave town, I’m forced to point a webcam at it and hook up an internet-connected switching outlet so I can remotely reboot the LR.
What I’d love to do is find a way to trigger an alarm or some other warning to the cats. Is there a trace on the circuit board I can sense against to determine if the sensor is triggered while in-cycle?
@Chris Weiss You can follow the wires from the cat sensor until it reaches the circuit board. From there, you’ll be able to find the trace for this sensor.
1 Like
@Mathieu Thibault - That covers the sensor part, but how do I AND it with the “in cycle” signal? I don’t want to pull directly from the motor wiring if I can help it, since that’s 12v-18v(?) and I’m hoping to just tie stuff to an Arduino or even a simple gate and not need to voltage change. (Thanks!)
@Chris Weiss When the cat sensor is triggered, there’s a timer starting until the motor turns on. Unfortunately, since this programming is on the motherboard, there’s no way for you to know if the motor is running. We would suggest you to do a separate system in order to keep the integrity of your Litter-Robot and make sure the Litter-Robot isn’t damaged. You can simply hook a sound detector to an arduino and once the motor turns, your alarm would go off for a certain amount of time.
1 Like
Hi Mathieu. I’m continuing to have varying issues with the litter robot. These days, the machine won’t cycle the whole way around. All three lights flicker quickly. If I press down on the cat sensor nothing happens. I turn the unit off and on. The yellow light comes on and the unit either makes a tiny movement and stops, or cycles till the doors open, but then on the return direction, stops about half way to the end. It will wait a bit, then move a few inches back towards the trap doors. then waits a few minutes and moves a few inches back toward the end position, back and forth until all the lights start flickering again. If I lift it off the tracks and put the globe in the “end” position, it moves a little and eventually the green light does come back on. This is the only way I have found to get the green light to come on, but once the cat uses the box, we’re back to the same problem again. Can you determine, from the description of these current behaviours, what the issue may be? It seems like there could be many possible causes. I want to make sure I get the right part(s) to fix it. Many thanks, Liz BC
I’m on my second litter robot, this one is a LR2 purchased about 3 years ago. Recently it will sometimes start its cycle by turning the wrong way, will dump litter out the sides and into the base, and then stop with all lights flashing. I have taken it a part, checked the sensor and circuit board (both are clean). I am unable to reproduce the problem, it happens seemingly randomly. When the LR is powered off and powered back on, it will cycle the wrong way (clockwise) until it dumps all the litter and then will stop with the globe upside down.
The only way I have been able to recover the LR is by turning it off and leaving it for a few hours. When I turn it back on it will start spinning the correct direction and finish the cycle normally. It will work properly for a day or two and then start turning the wrong way again. I don’t know if it is an issue with the sensor, the magnet in the base, or the circuit board. It is frustrating because I never know when the thing will stop working and become useless for the cat. Who then has no where to do his business because the globe is either empty from dumping all the litter or is stopped upside down.
@Liz BC Please contact our support center and send us a video (You can have it hosted on YouTube) of the problem you are experiencing. We think you are having problems with the motor and possibly the sensor harness, from what you are currently describing.
1 Like
@Phoenix The problem is usually caused by the sensor harness or the circuit board. We suggest you to replace the sensor harness first, you can verify our repair guide for that manipulation.
1 Like
My LR, which I’ve had for nearly 3 years, intermittently requires power cycling when it stops in an upside down state and all the lights blink repeatedly. This typically happens once every 1-2 days. I have not done the diagnostics recommended above as I’m not particularly handy. What would take some of your other customers an hour or so might take me half or all of a Saturday, and my Saturdays are precious to me. FWIW, I do know that the felt ring that encircles much of the base unit has peeled off in the past, requiring that I re-glue it to varying degrees of success. That may or may not be the issue here. It seems to be more or less staying in place now.
What I’m really wondering is why you guys haven’t cultivated a network of certified LR repair technicians around the country (I’m in Seattle, btw). I’d gladly forego the self-satisfaction and benefits of a DIY repair and fork over some money to just have the problem solved. As it stands now, the need for near-daily reboots means I have to board my cat or hire a sitter when I go out of town for more than a day. Therefore the cost of paying for a repair is easily justifiable.
Plz I can hasz repair hoomin?? 
Tom