I having same issues here.
I already tried every steps you giving
But still not working
And it still under warranty. Please help me .
Hello @cruzzretud ,
Welcome to RobotShop community.
We are sorry to hear that you are having trouble with your Litter-Robot.
Please provide us with your order number or a copy of the invoice.
Have you tried to clean the 2 green circuit boards of the DFI sensor with isopropyl alcohol and a Q-Tip to remove any rust or dust from the small pins on them?
We will also need to see the Anti-Pinch pins after they have been cleaned with WD-40 and sandpaper.
Here’s a video to help you locate these parts:
If you find this too complicated for you, you can send us the robot for repair under the warranty.
Awaiting your reply.
Sincerely,
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Hi Ebram,
Thank you for getting back to me. I have reached you via other email ([email protected]). You have told me that i have two options either you send the sparepart for me to assemble myself or i can send the product back to you. I opted for latter option however there is not response eversince that. Kindly get back to me either through this email or the other one. Below details are my product informations.
Order Number : 1060866
Serial Number : LR3162709
Date Purchase : 19 Jan 2021
Best Regards,
Hazlan
Hello @cruzzretud ,
Thank you for your patience.
We have checked the other email and we can see that you have received a reply from our Japanese technical branch.
Let us know if you need further assistance from our side.
Sincerely,
2 Likes