loschi
November 17, 2022, 5:55am
1
Hi Ebram,
i have the same problem with my LR3C.
I have done the same steps as above and checkt the connectors to make sure they are not lose. (it did work for 4-5 days)
this LR3C is the forth one i bought and had no problems with the other ones.
i hope you can help. i bought it on your site so i can send you the relevant information in PM or E-mail.
thank you.
Ebram
November 17, 2022, 12:11pm
2
Hello @loschi ,
Welcome to RobotShop community.
We are sorry to hear that you are having trouble with your Litter-Robot.
Is the “Power” button also turning red when you try to connect the robot to the app?
Please send us the relevant information in PM.
Awaiting your reply.
Sincerely,
1 Like
Ebram
November 17, 2022, 1:41pm
3
Hello @loschi ,
Thank you for your reply.
In this case, the Wi-Fi module has gone defective and needs to be replaced.
We will send you a new circuit board under the warranty.
This video will help you replace it:
Please confirm if the shipping details from your order are still valid.
Awaiting your reply.
Sincerely,
loschi
November 18, 2022, 3:15am
5
hi,
thank you yes the shipping details ar still valid.
1 Like
Ebram
November 18, 2022, 3:15pm
6
Hello @loschi ,
Thank you for your reply.
Very well, we will forward you now to our replacement department to carry on with the process.
You will be contacted shortly via email with further details about the shipping.
Have a lovely evening, stay safe.
Sincerely,